Author: Susanne Richter-Wills

VP Partnerships EMEA at ScaleHub

KI-gestützter Posteingang für Krankenkassen: ScaleHub ist neuer Partner von d.velop

Susanne Richter-Wills
2. June 2026
Wer in einer gesetzlichen Krankenkasse arbeitet, kennt die tägliche Realität: Tausende Dokumente gehen über die unterschiedlichsten Kanäle ein — per

Healthcare Roundtable: AI, intake optimization, and operating models recap

Susanne Richter-Wills
3. December 2025
On November 25 in Dortmund, ScaleHub hosted an invitation‑only roundtable with senior leaders from major and regional statutory health insurers

Unyielding compliance: Data volumes fluctuate, regulatory compliance does not – the NOVENTI case study

Susanne Richter-Wills
27. September 2024
In Germany’s health system, service providers like NOVENTI facilitate the billing & clearing between pharmacies, care providers, and health insurers — processes driven by millions of documents. Speed and accuracy are key, as their customers aren’t paid until prescriptions and referrals are processed and reconciled with insurance providers.

NOVENTI enlisted ScaleHub’s collective intelligence solution to support and relieve their staff amidst several document processing challenges.

Ensuring compliance with sensitive data in GenAI-driven IDP solutions

Susanne Richter-Wills
27. August 2024
Regulatory compliance, certifications, data anonymization, and other safeguards to ensure the vendor that’s handling your data takes it as seriously as you do.

Navigating a landscape of increasing healthcare data breaches

Susanne Richter-Wills
18. June 2024
Overcoming scalability obstacles in document processing

Scalable intelligent document processing solutions for BPOs

Susannerichter-Wills
5. June 2024
Overcoming scalability obstacles in document processing

How can BPOs ensure data privacy in intelligent document processing?

Susanne Richter-Wills
28. March 2024
Every transaction, in any industry, generates or uses a document. These documents are ubiquitous and varied, from shipping documents and

New approaches to health records management in 2024: Part 3—value-based healthcare

Susanne Richter-Wills
13. March 2024
It’s no secret that the United States healthcare system is one of the most expensive in the world. Nearly 25%

New approaches to health records management in 2024: Part 2—staffing shortages

Susanne Richter-Wills
28. February 2024
In October of 2023, the American Health Information Management Association (AHIMA) conducted a survey of more than 2,500 health organizations

New approaches to health records management in 2024: Part 1—interoperability

Susanne Richter-Wills
13. February 2024
There’s no shortage of Electronic Health Record (EHR) software on the market, a great situation for customer choice. But also,