ScaleHub Support | Simply rely on us
simply rely on us
Our dedicated Support team helps ensure smooth operations of your managed services.
For our tailored document automation solutions, we also provide first- and second- level software support. We offer fast, professional and comprehensive support services, making sure you can concentrate on your business.
how to reach support services
Simply send an email to support@scalehub.com
Online
Submit a ticket at support.scalehub.com
Phone
Call us: +49 (0)30 6349 96 99
Remote
Arrange an interactive remote session with us.
Available Mon.-Fri. 8 a.m. – 6 p.m. CET (Europe)
Available Mon.-Fri. 8 a.m. – 6 p.m. EST (USA)
Individual agreements are available upon request. Service level agreements for resolution and reaction times are defined in individual maintenance agreements.
our support services include:
- Maintenance and support of Vinna, Laera, Xbound and ScaleHub crowd solutions
- Problem analysis – remote and on site
- Definition of work-arounds if necessary
- Bug tracking and fixing
- Coordination of third-party suppliers
- Retesting and quality assurance
- Deployment and rollout
Muster 16 schneller verarbeiten?
Erfahren Sie, wie führende ARZ mit ScaleHub ihre Durchlaufzeiten und Erfassungsquoten signifikant verbessert haben.
ScaleHub in numbers
0+
combined years of experience
in ECM and BPA
0+
years of combined teamwork
with BPOs and SSCs
0+
successful projects
4.2 billion+
documents per year processed
by all customers